Frequently Asked Question

Welcome to the Cottage Charm  FAQ page! Here, you'll find answers to some of the most common questions we receive. If you have any additional queries, feel free to contact us!

1. What payment methods do you accept?

We accept payments through PayPal. PayPal allows you to pay using your PayPal account or credit/debit cards. All transactions are processed securely.

2. Do you offer international shipping?

Currently, we only ship within United States. Unfortunately, we are unable to offer international shipping at this time.

3. How much does shipping cost?

We offer free shipping on all orders within Australia.

4. What is your handling and transit time?

  • Handling Time: Orders are processed and dispatched within 1 to 2 business days.
  • Transit Time: Once dispatched, your order will typically arrive within 3 to 4 business days.
  • Order cut off: 5:00 PM (GMT-06:00) Central Standard Time (Chicago)

5. Can I track my order?

Yes! Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your shipment.

6. What is your return policy?

You have 30 days from the date of delivery to return items. The items must be unworn, unwashed, and in their original condition with all tags and packaging intact. For more details, please visit our Return and Refund Policy.

7. How long does it take to process a refund?

Refunds are processed within 7 business days from the date we receive your returned item. The refund will be issued to the original method of payment.

8. How do I initiate a return?

To initiate a return, please contact us at cottagecharmgifts44@gmail.com with your order number and details of the item(s) you wish to return. We will provide you with return instructions and a return authorization if necessary.

9. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at cottagecharmgifts44@gmail.com. We will arrange for a replacement or issue a refund for the defective item.

10. How can I contact customer support?

For any questions, concerns, or assistance, you can reach out to us via:

  • Email: cottagecharmgifts44@gmail.com
  • Physical Store: 110 Main Ave E, Rolla North Dakota 58367, United States

11. Do you offer gift cards?

Currently, we do not offer gift cards. Please check our website for any updates on this in the future.

12. How can I stay updated on new arrivals and promotions?

Follow us on social media and subscribe to our newsletter for the latest updates on new arrivals, exclusive offers, and fashion tips.